DELIVERY AND RETURNS
The products are delivered to the address you indicated when you placed your order.
We deliver our products in Metropolitan France (including Corsica and Monaco) as well as in all the countries or destinations offered. Our deliveries are made by Colissimo or the proposed carriers depending on the destination. If offered, free delivery will only apply to standard delivery for Metropolitan France. Express and international deliveries are excluded from this offer.
Your orders are prepared with care in our warehouse within 48/72 hours, excluding weekends, public holidays, annual closures and cases of force majeure. Shipment will only take place after receipt of the order and payment in full.
The following delivery times are given as an indication. For Metropolitan France, delivery time is about 48/72 hours, for other countries in the European Union, delivery is made within 4 to 8 days. For the rest of the world, delivery is made within 4 to 20 days depending on the destination.
In the case of a delivery outside of the European Union, including Switzerland or the United Kingdom, customs fees and taxes may be applied. These costs are at your expense. For more information on this point, we invite you to consult the customs website of the destination country for delivery.
As soon as your package is handed over to the carrier, you will be notified by e-mail, and you will receive the tracking number to follow the progress of your order.
If your basket contains several items, some of which are pre-ordered, a single shipment is planned as soon as all products become available.
Jules Pansu gives you the opportunity to return purchased products within 14 days of receiving your order.
The products must be returned to us new, complete, unwashed (even by a professional) in their original packaging with their labels.
To receive a return form, send us an email directly from the contact form or to contact[at]pansu.com
In the case of a personalised product, this one can neither be taken back, nor exchanged in accordance with article L121-21-8 of the French Consumer Code. You therefore have no right to cancel.
The return is at the customer's expense and risk.
If these return conditions are not respected, Jules Pansu will not be able to proceed with issuing either a refund or credit note for the products in question.
ATTENTION: Products purchased from a retailer or online store other than Jules Pansu cannot be exchanged by us. Please contact your retailer to find out their exchange or refund policy.